Refund policy

60-Day Returns & Money-Back Guarantee

We want you to feel confident shopping with TRYZAARS. That's why we offer a 60-day return policy. You have 60 days from the date you receive your order to request a return.

If you're not satisfied with your purchase, contact us at office@tryzars.com to start your return.

To help us process your request, please provide your order number and the email address used to place your order.

Free Returns & Exchanges

Eligible returns and exchanges include free return shipping. Once your return request is approved, we'll provide you with a prepaid return shipping label and instructions on how and where to send your item.

Please contact us before sending anything back. Items returned without first requesting a return may not be accepted.

If you ordered the wrong size and would like an exchange, contact us and we'll help arrange your size exchange.

Damages or Incorrect Items

Please inspect your order when it arrives. If your product is defective, damaged, or you received the wrong item, contact us as soon as possible so we can review the issue and make it right.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return, including personalized or custom-made products, gift cards, perishable goods, hazardous materials, and other products that cannot reasonably be returned.

Please contact us if you have questions about whether your item is eligible.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you may also have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer protection laws.

This does not limit any additional rights you may have under our 60-day return policy.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at office@tryzars.com.